Frequently Asked Questions
Everything you need to know about our innovative home solutions.
What is your return policy for unused products?
We offer a 30-day return policy for any item in its original, unused condition and packaging. Simply contact our support team to initiate a return label.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are your plastic products BPA-free and food safe?
Yes, all Joseph Joseph kitchenware and storage products are made from high-quality, BPA-free materials and are fully tested for food safety compliance.
Do your products come with a warranty?
Most of our products come with a 2-year warranty against manufacturing defects. Some premium items may carry an extended warranty; please check the specific product page for details.
How should I clean my Joseph Joseph chopping boards?
Most of our Index™ chopping boards are dishwasher safe. However, we recommend hand washing with warm, soapy water to maintain the longevity of the board surfaces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.